FAQ

expected delivery

Clearly custom built takes a little longer. At busy times of the year it takes around 2 to 3 weeks from order to delivery, sometimes a little longer. If you're buying for a birthday let us know and we'll try and meet that timeframe.

Seat height

There's never a right or wrong way. We're written some advice on this page

Delivery

We currently use DPD. Your seat comes completely built, fully treated and no packaging. We know our customers may not be able to move the seat by themselves. Frequently DPD will put the seat somewhere safe, such as the back garden, as long as its reasonable to do that. It's not something we can guarantee but we have had excellent feedback from customers on this.

Treating the wood

The timber is a high quality European Redwood that has been treated to prevent rot. After a few weeks, your seat will go a lovely golden brown, then over the years fade grey-white. You can leave it out all year and quite frankly, you've got better things to do than treating your seat when you should be treated!.

VAT Relief

You may be eligible. Find out more here.