Enjoy your free 30 day money back guarantee*
We are so sure you’ll be happy with your purchase that we offer a “30-Day Money-Back Guarantee”. If you wish to discontinue using the products, we will issue a refund or exchange if you wish.
Simply notify us within 14 days of receiving the goods and return them to us with the first 30 days and we will issue a full refund to you excluding the shipping cost to you. You will have to pay the shipping cost back to us though. Products should be in their original unit packaging and resalable condition.
Unfortunately you won’t be able to return all products. These include, CDs, DVDs if you’ve broken the seal on the wrapping, perishable items and tailor-made or personalised items. They also include goods with a seal for health protection and hygiene reasons that’s been broken. This includes our dementia dolls if they haven’t been used.
Email firstname.lastname@example.org with the subject line “guarantee return” and we will deal with your email promptly.